PROMOTION TERMS & CONDITIONS
Please read these Promotion terms and conditions (“Terms and Conditions) carefully.
Participation in this Promotion will constitute your agreement to comply with these
Terms and Conditions. If you do not agree with these Terms and Conditions, please do
not participate in this Promotion. Please refer to this website for the current Terms and
Conditions for this Promotion: www.samsung.com/za/offer
All participants during the term of this Promotion agree to be bound by the following terms and
The Samsung Buy & Get 2019 Promotion (“Promotion”). The Organiser of the Promotion
is Samsung Electronics South Africa (Proprietary) Limited, Registration number:
1994/003872/07 and/or its agencies ("Organiser").
2. Promotion Period:
2.1. The Promotion will run from Monday 21 October 2019 [00h01] to Tuesday 31
December 2019 [23h59] (“the Promotion Period”), in South Africa.
2.2. The duration of the Promotion may be extended or curtailed at the discretion of the
2.3. Promotion is valid while stock lasts and delivery of qualifying products must have
taken place to the participant by Tuesday 31 December 2019.
3. To enter all participants must:
3.1. be citizens of the Republic of South Africa and/or legal residents of the aforesaid
3.2. be currently residing in the Republic of South Africa;
3.3. be natural persons and be at least 18 (eighteen) years old at the date of the
commencement of the Promotion Period;
3.4. be a natural person and not a juristic entity, which juristic entity includes, but is not
limited to a Business to Business [B2B] partner, cross border partner or retail partner
3.5. purchase in the participant’s own name any of the products listed in the table at clause
6.1 below (“the Qualifying Products”) through a participating retailer in South Africa
during the Promotion Period.
4. How to qualify for the Promotion:
4.1. The participants must purchase any of the Qualifying Products as listed in clause 6.1
4.2. All purchases must be made through a participating retail store in South Africa during
the Promotion Period [for a full list of the selected authorized participating
retailer, please visit www.samsung.com/za/offer].
4.3. All participants must retain the proof of purchase relating to the purchase of their
Samsung Qualifying Products to redeem the corresponding Reward.
5. Can I qualify more than once for the Offer:
5.1. For each purchase of a Qualifying Product as set out in clause 6.1 made during the
Promotion Period, the participant shall qualify once for the Offer.
5.2. Should there be any dispute in this regard, the Organiser shall be sole adjudicator of
the dispute and the Organiser’s decision shall be final.
6.1. The Promotion will afford the participant an opportunity to redeem the following offer
for each purchase of any of the Qualifying Products listed below through a
participating retailer in South Africa during the Promotion Period (“Offer”):
6.2. There are 3 (three) Tiers [Blue, Silver, Gold] of reward levels and 4 (four) rewards for
each Tier which the participant can choose one from, namely, Accommodation,
Flight/s, Sorbet or Mr D Food (‘Rewards’). For relevant Rewards breakdown, please
refer to table under clause 6.3, Step 5 below.
6.3. To redeem the selected reward, the participant must do the following:
Step 1 – participant SMS: Upon purchase of a Qualifying Product within the
Promotional Period, the participant receives proof of purchase from the participating
retailer and then the Participant must send a SMS with the product model code which
will be as per the corresponding code in the table above in 6.1 or on the actual product
itself to 45843 [SMS is charged at R1.50 - free SMSs or minutes do not apply], by 31
December 2019 to validate the Reward registration. Any SMSs that have not been
sent and received by the Organiser by 31 December 2019 will be null and void and the
Reward will be forfeited.
It is the participant’s responsibility to ensure that they receive a SMS response within
48 hours of entering the promotion. In the event that no response is received, the
participant is required to contact the Organiser on 087 056 2156 by 12 January 2020
and provide proof of entry prior to the promotion end date. If the participant does not
follow this process and does not receive a response, their entry will not be considered.
If the Organiser has not received this request, the Organiser will assume that the
participant has received a response. Any participant who has unsubscribed from
receiving marketing SMSs will not receive the SMS and it is the participant’s
responsibility to notify the Organiser. The Organiser cannot be held responsible for
SMSs not received by participants.
Step 2 – Online Form: The participant will receive a responding SMS and a link to
an online form. Upon receiving the responding SMS, the participant will be required
to complete the online form and utilize the image upload mechanic to attach a copy of
their proof of purchase indicating the product that they purchased, as well as a
photograph of the serial number on the product [not on the box] they have purchased.
The participant must have taken delivery of their product by Tuesday 31 December
2019 and completed Step 1 above. All online form submissions must be completed
by 23h59 on Monday 20 January 2020. Any online forms that have not been
completed by 23h59 on 20 January 2020 will be null and void and the Reward will be
forfeited. It is the responsibility of the participant to ensure their online submission is
complete in all respects.
Step 3 – Reward Registration Pin: Once the participant has completed the online
form process, the contents of their entry will be evaluated and if all content is correct,
their entry will be verified and the participant will be sent a pin code (“Reward
Registration Pin Code”) via SMS with a Concierge Service contact telephone number
to call when ready to book the corresponding Reward as per clause 6.2 The
verification period will take ten (10) working days from the date of the online form
submission. If the contents of the participant’s online form submission have been
received and found incorrect/ incomplete for whatever reason, the participant will not
receive their Reward Registration Pin Code. The responsibility to provide the correct
information rests with the participant.
Step 4 – Reward Redemption Form: When the participant calls the Concierge
Service, they will be asked to quote their Reward Registration Pin Code which they
received via SMS. A form (“Reward Redemption Form”) will be emailed to the
participant for them to complete and return confirming chosen Reward.
Once the Reward Redemption Form has been received by the Concierge Service, the
participant will receive a voucher (“Reward Voucher”) via SMS within 10 (ten) working
Step 5 – Reward Voucher Redemption: The participant will be required to contact
the service provider [British Airways, kulula.com or Protea Hotel by Marriott®] as
stated on the Reward Voucher SMS for Accommodation and Flight Rewards and
redeem Sorbet and Mr D Food Rewards via the dedicated web address as stated in
the Reward Voucher SMS. The participant will be required to book their Reward 4
[four] weeks in advance for the Flights and Accommodation Rewards. For Sorbet and
Mr D Food, the participant will be credited with a voucher allocation each month
(Monthly Voucher Allocation), the value of which will be relative to the value of their
tier, for a period of 12 (twelve) months as per the table below. A copy of the
participant’s ID document may need to be submitted when making their booking.
6.4. The participant has 1 [one] year from the date of the Allocation Reward Registration
Pin Code is issued to redeem and book the Reward or the Reward will be forfeited.
6.5. The actual Flights and Accommodation travel, must be completed by 31 July 2021,
failing which the Reward will be forfeited and the participant shall not have any claim
against the Organiser as a result thereof. All bookings for the Flights and
Accommodation Rewards must be made 4 [four] weeks in advance.
6.6. For the Sorbet and Mr D Food Rewards, the participant will be allocated Rand
denominated vouchers (Monthly Voucher Allocation) each month as per the table
above in Step 5 of clause 6.3. Each month for a period of 12 (twelve) months the
participant will be required to log into the Reward Redemption Platform with the
unique code found in the Reward Voucher SMS. At this point the participant will be
able to pull vouchers in R100 or R200 denominations up to their maximum Monthly
Voucher Allocation. On the first day of the month for a period of twelve (12) months a
new Monthly Voucher Allocation will be activated for the participant to redeem. Any
vouchers not redeemed in the previous month will be forfeited. In the event that a
participant is allocated their Reward Voucher SMS on any day other than the first day
of a month, that month’s voucher will only be valid until the last day of that particular
month. The Monthly Voucher Allocation process will begin from the date that the first
Reward Voucher SMS is issued and will be valid for 1 [one] year or until 31 July 2022
whichever is the former, or the Reward will be forfeited.
6.7. This Reward is provided at the sole discretion of the Organisers. Every time a
participant purchases a Qualifying Model as per clause 6.1, they are entitled to
redeem the corresponding Reward once they have followed the entry instructions as
listed in clause 5. The Organisers accept no responsibility should point of sale
communication materials be placed on the incorrect or non-qualifying products or any
other communication materials concerning this promotion. All Rewards are based
exclusively on clause 6.1 above, per Qualifying Product.
6.8. The Reward is not transferable and may not be substituted or exchanged for cash or
anything else. In no way can this Reward be deducted off the product purchase price
in any retailer.
6.9. Only the purchaser of the product, will be allowed to register for the Reward and
redeem the Reward. The Reward cannot be transferred to anyone other than the
purchaser of the product.
6.10. Participants will not be allowed to choose more than one Reward per voucher and
Rewards are not interchangeable. Once a Reward has been chosen via the Reward
Redemption Form the participant will not be able to swop out or change their Reward
7. The Accommodation Reward
7.1. The Accommodation Reward entitles the participant plus 1 [one] guest to a
complimentary “BONUS BREAK” two-night stay at any participating Protea Hotels by
Marriott® [Blue Reward], Protea Hotel Fire & Ice! by Marriott® [Silver Reward] or
African Pride [Gold Reward Tier] depending on the Tier Offer. Bookings may only be
made on the “BONUS BREAK” package and no other class of accommodation. This
“BONUS BREAK” two-night stay has the following conditions:
7.1.1 Accommodation only for 2 [two] people for 2 [two] nights in a standard room
7.1.2 The Reward excludes the following: Laundry charges, landline calls made
from the hotel room, mini bar charges, transport to and from the participant’s
home and the hotel, in house movies, entertainment, travel insurance, travel,
spending money, all meals and alcohol and any other incrementals. These
costs will be for the participant’s own expense. All costs incurred during the
stay will be charged to the participant when they check-out, excluding costs
covered by the Organiser.
7.1.3 No upgrades will be allowed.
7.1.4 Bookings are subject to availability at time of booking.
7.1.5 Only 1 [one] voucher may be used per booking.
7.1.6 Only 1 [one] booking per voucher is allowed.
7.1.7 All bookings must be made 4 [four] weeks prior to the check-in date.
7.1.8 One of the guests staying must be the person who purchased the product
and the Reward cannot be transferred or exchanged for cash.
7.1.9 Two nights must be taken consecutively at the same hotel.
7.1.10 The booking confirmation must be presented at the hotel on arrival for check
in. The Organiser and its agents cannot accept any liability for any failure to
present proof of confirmation at check in by the participant, which may result
in refusal to accept the reservation.
7.1.11 Cancellations or changes after confirmation of booking will not be permitted.
7.1.12 Bookings may only be made on the “BONUS BREAK” package and no other
class of accommodation.
7.2 The accommodation Reward is based on availability of the pre-negotiated “BONUS
BREAK” packages at the respective hotels concerned. The participant can only book
on a “BONUS BREAK” package. Publically advertised availability does not recognize
or refer to these pre-negotiated packages and is therefore not applicable to this
promotion. Prices and packages given by the hotel or displayed in the press or any
other website, may differ to those provided on the Reward.
7.3 The participant Reward Redemption Form must be completed and emailed back to
the email address provided as a pre-requisite for the Reward to be claimed. Forms
that are not received within one year of the Reward Registration Pin Code being
issued will not be considered and the Reward will be forfeited.
7.4 A Protea Hotel by Marriott® voucher code will be allocated to the participant via SMS.
[Any participant who has unsubscribed from receiving marketing SMSs will not
receive the SMS and it is the participant’s responsibility to notify the Organiser on
087 056 2156. The Organiser cannot be held responsible for SMSs not received by
7.5 Once the Protea Hotel by Marriott® voucher has been received by the participant,
they will be required to book their accommodation online via the dedicated Samsung
Protea Hotel by Marriott® website. This is the only platform on which bookings for
this promotion can be made. No direct contact, telephonic, email or otherwise with
individual hotels, other websites or head office is permitted. The participant will only
be able to book at the hotels available on this website on available dates. The web
address will be provided to the participant when they have received their Reward
voucher via SMS.
7.6 The Protea Hotel by Marriott® BONUS BREAK packages are subject to Protea Hotel
by Marriott’s® regular terms and conditions, which are subject to change, unless
otherwise specified in this section.